000 00350nam a22001337a 4500
003 OSt
005 20240605124059.0
020 _a9781422162521
040 _cHarvard Business Review Press
082 _a658.8343
245 _aIncreasing Customer Loyalty
_cby Harvard Business Review Press
260 _bHarvard Business Review Press
942 _2ddc
_cBOOKS
999 _c1582
_d1582